Support

Before you contact us

Please include your WaterBuddy version, iOS version, iPhone model, app language and the steps that led to the issue. Do not send sensitive health information unless it is necessary for your support request.

Purchases and subscriptions

Open WaterBuddy Settings → Manage subscription to manage your plan through Apple. After reinstalling the app or changing devices, use Restore purchases on the Premium screen.

Purchases are billed by Apple. For refund or billing requests, use Apple's Report a Problem service, because WaterBuddy does not receive or control your payment-card details.

Apple Health

WaterBuddy writes credited hydration amounts to Apple Health only after you grant permission. You can change access in iOS Settings → Privacy & Security → Health → WaterBuddy.

If a drink is not saved, confirm that WaterBuddy has permission to write Water data and that Health sync is enabled in WaterBuddy Settings.

Notifications

Hydration reminders require notification permission. You can change permission in iOS Settings → Notifications → WaterBuddy. Reminder times also depend on the wake time, sleep time, daily goal and glass size configured in WaterBuddy.

Resetting WaterBuddy data

The reset option in WaterBuddy Settings deletes WaterBuddy's locally stored app data on that device. Removing the app also removes local WaterBuddy data. Apple Health samples and App Store purchase history are managed separately by Apple.

Privacy requests

For privacy questions or requests, email privacy@waterbuddyai.com. Read the full WaterBuddy Privacy Policy.